Returns And Refund

Return and Refund Policy

Integrated Building Solutions Company... We build the future

5.3. Return and Refund Policy

Our valued customers can get their money back in the following cases (cases and conditions):

• In the event that the commercial data does not match the truth, as there is a difference between the characteristics of the product mentioned before purchase and therefore the product is not suitable for what it was requested for or what was announced.
• Replacement or return in the event of a defect in the quality of the product or goods.
• If the goods and goods are in violation of the Saudi standard specifications.
• Replacement includes all items if there is a manufacturing defect in the item.
• The item must be in the same condition as when purchased and wrapped in the original packaging.
• The return policy is for 10 days, regardless of the reason for the return, for a period of 10 days only from the date of issuance of the invoice.
• The return must be in its original condition and the return does not include poor installation or damage to the product during installation.
• The return must be in the same condition and the return does not include misuse by the consumer.
• Please note that we only refund the value of the returned product. We do not offer an exchange service, if you would like to have different products, you can place a new order on our website to ensure that you receive the required items as quickly as possible.
• Currently, products purchased directly from our website cannot be returned or exchanged to local stores. They must be returned to our warehouse for a refund.
• After returning your order, you will receive a refund of your product(s) to the account used during the purchase or via bank transfer if you used the cash on delivery service.
• If you have paid tax fees on the product(s) you wish to return, please contact us for information on how to get a refund.
• Any offer or campaign provided during the original purchase will still be appreciated when placing a new order and you can benefit from it - please contact us for more information. This does not apply to any discontinued products or other products, which we may not be able to replace.

How to get a refund?

For products that have been delivered, we will refund the full value of the returned product, including the return fees to us (excluding the fees paid to ship the product to you). This applies to the following cases:

• Products that are defective or whose description is not as stated on the website.
• If the reason for the return is due to an error on our part, such as an error in pricing or description, or a delay in delivery beyond the agreed date, etc.

Refund procedures:

• If you paid the value in cash upon delivery, we will refund the value to your electronic wallet.
• If you paid by credit card, you can choose between refunding the amount to the credit card, or placing it in your electronic wallet.

When will the amount be refunded?

The amount will be refunded to you at the same time we receive and inspect the product at our customer goods preparation center:

If you cancel the purchase order before the shipping date, the amount will be refunded to you automatically.